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Top job
War Child, London (Hybrid)
circa £47,500 per year
Lead War Child UK’s Institutional funding to ensure growth in our restricted funding portfolio
Posted today
Top job
Crisis UK, N1, London (On-site)
£27,352 per year
Posted today
Strides, Lambeth (On-site)
£21,968 per year
Posted today Quick Apply
Charity People, City of London (Hybrid)
Up to £17.94 per hour + £2.17 holiday pay per hour
Posted today Quick Apply
Prostate Cancer UK, Central London (Hybrid)
£37,300 - £40,300 per annum
Ready to dive deep into the world of data and turn insights into action? Join our Customer Insight Team to do just that!
Posted today
XLP, City of London (Hybrid)
£37,000 - £39,000 per year
Posted today
Tushinde Children's Trust, Remote
£27,467 per year dependent on experience
Posted today Quick Apply
Page 1 of 96
London (Hybrid) 15.09 miles
£24592 - £27324 per annum + £24,592 - £27,324 per annum
Contract (12 Months FTC)
Job description

Summary

The Supporter Care Advisor plays an integral part in a team delivering a first class, professional customer service. We use a range of communication methods to ensure that where possible customer enquiries, donations and complaints are resolved at the first point of contact.

Interview date: 3 and 4 June 2024

Package

What we can offer you:

  • Generous annual leave starting at 25 days plus bank holidays (pro-rata for part-time)
  • A Cash Healthcare Plan (giving you up to £1,600 towards a range of out of pocket health expenses like new glasses, dentist, chiropractor or osteopath appointments)
  • Early finish Friday and flexible working as part of our approach to activity based working (not applicable to roles with fixed shift patterns)
  • 2 Days TOIL in recognition of fixed shift patterns (pro-rata for part-time)
  • Discounts on gym membership
  • Employee assistance programme to give you support on any issues that come up in life
  • Annual season ticket loan* (on completion of your probation period and if contract is permanent or longer than 12 months)
  • Very active social scene including sport teams, gardening and other activities
  • Generous pension provision, life assurance and income protection insurance
  • Cycle to work scheme* (eligible for scheme if contract is permanent or longer than 12 months)

*Some benefits aren't available until you've passed your probation period and are dependent on the length of contract.

Main Responsibilities

Supporter care advisors are responsible for being the first point of contact for supporters and members of the public dealing with a wide range of enquiries via phone, email, web chat, social media and letter. Advisors provide excellent customer service by putting the supporter at the heart of everything we do. Capturing data and feedback accurately after each contact is key to help us identify trends and new ways of working. They will also thank supporters for their generous donations by creating bespoke acknowledgements within agreed timeframes. We also provide a first line self-empowerment support service where advisors are expected to manage individual cases.

Ideal Candidate

Experience working in a contact centre is preferred. In addition, providing information both verbally and in writing to a high standard is key. The ideal candidate will be able to work with a high volume of enquiries and have the necessary computer skills (incl. Word, Excel and Outlook), with the ability and willingness to learn new procedures through training provided. You will also be expected to react and deal with change in a positive manner, whilst demonstrating an understanding of the emotional intelligence needed and active listening skills.

Posted by
Diabetes UK View profile Company size Size: 101 - 500
Posted on: 15 May 2024
Closing date: 29 May 2024 at 14:05
Job ref: diabetesuk/TP/21/1137
Tags: Operations