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Top job
SAT-7 UK Ltd, Chippenham (Hybrid)
£23,000 - £29,000 per year pro rata
Seeking a skilled digital content creator to connect supporters with powerful stories from the MENA through our website, emails and socials.
Posted today
Top job
Crohn's & Colitis UK, Remote
£35,100 - £38,700 per year depending on experience
Are you a creative, strategic thinker & have a passion for creating digital marketing that has an impact? if so, we want to hear from you.
Posted 1 day ago Quick Apply
Top job
Crohn's & Colitis UK, Remote
£38,000 - £42,000 per year
An exciting opportunity for an experienced Knowledge and Information Manager to lead our recently expanded Knowledge & Information Team
Posted 1 day ago Quick Apply
Top job
Ambitious about Autism, N10, London (Hybrid)
£28,572 - £34,147 per year (pro rata, depending on skills and experience)
Posted 5 days ago
Closing in 2 days
Change Grow Live, Leeds (On-site)
CGL points 36 to 42 (£39,302.37 - £45,993.69)
Posted 2 weeks ago
Al-Khair Foundation, Croydon (On-site)
Circa. £40,000 (depending on experience)
Posted 2 weeks ago
National Children's Bureau, Multiple Locations (Hybrid)
£27,824 per annum, with generous benefits package
Posted today
Closing tomorrow
Social Care Institute for Excellence, Remote
£42,123 per year
Posted 2 weeks ago
Greater Manchester Poverty Action, Manchester (Hybrid)
£26,000 - £29,000 per annum, depending on experience.
Posted today
St John of Jerusalem Eye Hospital Group, Clerkenwell (Hybrid)
£26,000 - £30,000
SJEHG is seeking an experienced PR and Fundraising professional to join its London team
Posted today
Dalit Solidarity Network UK, London (Hybrid)
£26,000 per year
Posted 2 days ago
Tommy's, EC4R, London (Hybrid)
£38,000 - £43,000 per year
Seeking a hands-on health information manager to oversee continuous improvement of our patient information. Permanent and full time.
Posted 2 weeks ago
Mind, Greater London (On-site)
Grade C £32,702 - £38,109 (London) £31,031 - £36,438 (Regional)
Posted 1 day ago
Page 1 of 7
London (Hybrid)
£24592 - £27324 per annum + £24,592 - £27,324 per annum
Contract (12 Months FTC)
Job description

Summary

The Supporter Care Advisor plays an integral part in a team delivering a first class, professional customer service. We use a range of communication methods to ensure that where possible customer enquiries, donations and complaints are resolved at the first point of contact.

Interview date: 3 and 4 June 2024

Package

What we can offer you:

  • Generous annual leave starting at 25 days plus bank holidays (pro-rata for part-time)
  • A Cash Healthcare Plan (giving you up to £1,600 towards a range of out of pocket health expenses like new glasses, dentist, chiropractor or osteopath appointments)
  • Early finish Friday and flexible working as part of our approach to activity based working (not applicable to roles with fixed shift patterns)
  • 2 Days TOIL in recognition of fixed shift patterns (pro-rata for part-time)
  • Discounts on gym membership
  • Employee assistance programme to give you support on any issues that come up in life
  • Annual season ticket loan* (on completion of your probation period and if contract is permanent or longer than 12 months)
  • Very active social scene including sport teams, gardening and other activities
  • Generous pension provision, life assurance and income protection insurance
  • Cycle to work scheme* (eligible for scheme if contract is permanent or longer than 12 months)

*Some benefits aren't available until you've passed your probation period and are dependent on the length of contract.

Main Responsibilities

Supporter care advisors are responsible for being the first point of contact for supporters and members of the public dealing with a wide range of enquiries via phone, email, web chat, social media and letter. Advisors provide excellent customer service by putting the supporter at the heart of everything we do. Capturing data and feedback accurately after each contact is key to help us identify trends and new ways of working. They will also thank supporters for their generous donations by creating bespoke acknowledgements within agreed timeframes. We also provide a first line self-empowerment support service where advisors are expected to manage individual cases.

Ideal Candidate

Experience working in a contact centre is preferred. In addition, providing information both verbally and in writing to a high standard is key. The ideal candidate will be able to work with a high volume of enquiries and have the necessary computer skills (incl. Word, Excel and Outlook), with the ability and willingness to learn new procedures through training provided. You will also be expected to react and deal with change in a positive manner, whilst demonstrating an understanding of the emotional intelligence needed and active listening skills.

Posted by
Diabetes UK View profile Company size Size: 101 - 500
Posted on: 15 May 2024
Closing date: 29 May 2024 at 14:05
Job ref: diabetesuk/TP/21/1137
Tags: Operations